Problems Experienced In Finding A Commercial Window Cleaner

If you are relatively new to the role of buying or managing window cleaning services then it might be useful for you to know in advance the sort of problems that might arise.

Being aware of the items listed below might enable you to think ahead about how you will handle them when they occur, or better still to have a dialogue with your window cleaning contractor to identify how they will handle them.

Window cleaners do not turn up on the agreed date(s) or time(s) Equipment failure (sometimes, but not always, caused by poor maintenance) Weather conditions preventing cleaning. This applies particularly to windy conditions where rope access is involved, but snow and ice can also be problematic.

Staff sickness. Bouts of flu can hit any business, but the smaller the company, the more susceptible they are to having problems meeting schedules when members of staff are off sick.

Quality problems. For many reasons, some windows may not be cleaned, or may be only partly cleaned, streaking and squeegee marks, bird lime, initial cleans with the ‘Reach & Wash’ system. The first couple of times Reach & Wash is used on buildings there may be some streaking and spotting on the windows. This is caused by detergent build up, even on new windows. After one or two cleans these are removed, and the problem disappears.

Damage to property. This could include Window sills/ledges (caused by heavy use of ladders or careless use of cherry pickers), Breeze Soleil, cladding (eg uPVC), guttering, TV aerials/satellite dishes/air conditioning, Latchway systems, roof tiles/slates, glass / windows (yes, they sometimes are broken rather than cleaned!), cars/vehicles in car parks, flower beds (and other landscaping features), lawns/gardens, internal damage including desks, computers, water stains on carpets, items being moved and not put back or left in a mess, theft, accidents (to window cleaners and/or employees), to members of the public/visitors

If you are responsible for buying all window cleaning Londonmake sure you look at Marcus P Weeks excellent free leaflet called ‘Everything you need to know about buying all window cleaner services’ or visit the MPW website

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